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Terms and Conditions

Last updated on September 26, 2016

1. Updates

Software updates are available to customers who have purchased a license in accordance with the license they have purchased. You may not share or resell access to your software licenses. Updates are provided for the term defined by the license type and are based on the date of purchase. There will also be regular updates for the wordpress plugins.

2. Delivery

After we have successfully processed your payment, you will be displayed with a purchase confirmation screen. You will also receive an email containing your membership details and login info (Username/Password). Once you have access to your socialsavvi.org dashboard. You can only activate the licenses to the software based on your membership level. Each of our cloud-based software products will have their own separate username/passwords to access. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period or have any issue downloading or accessing any of your product(s) then please contact us.

3. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of their individual software developers & SocialSavvi Inc has licensed each one respectively. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

4. Re-distribution

License holders cannot distribute, freely giveaway, or resell their license key. The license key is only transferable by contacting us and requesting an official transfer of the license to a new owner.

5. Site Content

All site content, including imagery and documentation that is published on SocisalSavvi.org is the property of SocialSavvi Inc. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of SocialSavvi Inc. The only exception applies to our paid affiliates/partners who have replicated our socialsavvi.org site with our permission.

6. Support

Technical support and software upgrades are provided electronically only – via automatic updates on the WordPress plugins page or via email – to customers who have an active license which they havepurchased. Support and upgrades will be provided in accordance with the license as defined at the time of purchase. We are happy to help if you are having trouble getting our products to work in your environment or find a bug. We also don’t mind helping if you need a light modification. However any major modification that involves custom code or more than a few lines of css are out of scope of the support policy. We usually do not offer telephone support.

Support and automatic product updates are provided on a month to month basis based on the monthly renewal of your socialsavvi.org membership. Once you stop your monthly payment your software access will be terminated.

7. Refund Policy

We care about our software, plugins and customers. We want to ensure that you are happy with your purchase and that our products work correctly in your website environment.

If you have any questions, problems or concerns with any of our products then please let us know by simply responding to your purchase confirmation e-mail or by using the form on the contact us.

Money Back Guarantee

If you have any irresolvable issues getting one of our plugins to work or if you’re completely unhappy with it, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds can be given.

If you’d like to apply for a refund, please contact us and tell us why you’d like to have your payment refunded. We’re dedicated to making our plugins as awesome as possible, so if you’re able to include a clear explanation of why you are unhappy so that we can see whether there’s anything we can do about it for you or for our other plugin users, then that would be hugely appreciated!

8. Transactional Emails

SocialSavvi Inc may on occasion send you email notifications related to your product license. These transactional emails may include notification of licensing changes, changes to our terms and conditions, license expiration notices and other transactional emails related to your purchase.

9. License Renewal

Your software license renewal is automatically done via pay-pal on a month to month basis. There is no contract.

10. Price Changes

SocialSavvi Inc reserves the right to change the price of our membership packages at any time. Any price change will be reflected on socialsavvi.org. In the event that any price is lowered, you will NOT be entitled to a refund for the difference in the price from the time you purchased the product.

11. Warranty

Our plugins are guaranteed to function on a clean installation of WordPress. We do not guarantee it will function with all 3rd party plugins or with all web browsers. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.

You agree to indemnify and hold harmless SocialSavvi Inc against any and all claims and expenses, including attorneys’ fees, arising out of your use of any of our plugins, including but not limited to your violation of this Agreement.

12. Acceptance

By purchasing a membership & product(s) you indicate that you have read and agree to the Terms & Conditions detailed on this page.

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